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Black Friday, Cyber Monday, and the holiday season are some of the busiest periods for online shoppers. However, it's also a time when bad actors try to take advantage of the hasty shopping habits of consumers.
Our brains are wired to look for shortcuts and use heuristics to simplify decisions. This makes us more susceptible to scams, especially when we're looking for the best offers, expecting a parcel or a refund.
So, how can we support people to make secure decisions?